At Handivio, each product is crafted with passion, precision, and traditional artistry. While we strive to deliver perfection in every piece, we understand that sometimes things may not go as planned. That’s why we offer a return and refund policy designed to ensure your experience remains smooth and satisfactory.
Eligibility for Return
We accept returns only under the following conditions:
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Damaged During Delivery: If the item was damaged in transit, we will arrange a replacement or refund.
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Wrong Product Delivered: If the product received is different from what you ordered.
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Manufacturing Defect: If the product has a genuine quality or craftsmanship defect upon delivery.
Note: Due to the handmade nature of our products, slight variations in color, texture, or finish are natural and are not considered defects.
Non-Returnable Items
We do not accept returns in the following cases:
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Custom-made or personalized items
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Used or installed products
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Minor variations typical of handcrafted goods
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Items returned after 7 days from the date of delivery
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Items purchased during clearance or sale promotions
Return Request Process
To initiate a return, please follow these steps:
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Contact Us: Email us at info@handivio.com within 7 days of receiving your order.
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Provide Details: Include your order number, the reason for return, and photographs of the product (clearly showing any damage or defect).
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Await Approval: Our team will review your request and respond within 2–3 business days.
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Return Shipping: If approved, we will guide you through the return shipping process. Reverse pickup may be arranged in select locations; otherwise, customers may need to ship the item back themselves.
Refund Policy
Once the returned item is received and inspected:
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Approved Refunds: If the return is approved, the refund will be processed to your original payment method within 5 to 7 business days.
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Rejections: If the product is found to be used, damaged by the customer, or non-eligible, the refund will not be processed, and the item may be returned to you at your cost.
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Shipping Costs: Original shipping fees (if applicable) are non-refundable, unless the return is due to our error (e.g., defective or incorrect product).
Exchanges
We offer product exchanges for eligible return reasons such as:
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Receiving a damaged item
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Incorrect item delivered
If the product is no longer in stock, you may opt for a refund or store credit.
Cancellation Policy
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Orders can be cancelled within 24 hours of placement if processing has not started.
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Made-to-order and customized products cannot be cancelled once production begins.
Contact Information
Have questions or need help with a return?
📧 Email: info@handivio.com
📞 Phone: +91 9997726681
🕒 Support Hours: Mon – Sat, 10:00 AM – 6:00 PM (IST)
At Handivio, we value your trust and are committed to resolving every concern with fairness and respect. Thank you for supporting handmade craftsmanship.
