At Handivio, we are committed to delivering not only handcrafted decor but also an exceptional customer experience from the moment you place your order to the time it reaches your doorstep. Please take a moment to review our detailed Shipping & Return Policy to understand how we handle deliveries, returns, exchanges, and customer support.
SHIPPING POLICY
Order Processing
Every Handivio product is made with great care and attention by skilled artisans. Since most of our items are handmade or made-to-order, we kindly ask for your patience during the creation and preparation process.
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Processing Time: All orders are processed within 7 to 10 business days. This includes quality checks, secure packaging, and coordination with our shipping partners.
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Made-to-Order Items: Custom decor pieces or personalized products may take 10 to 15 business days to process depending on design complexity.
Shipping Time & Delivery
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Domestic Shipping (India): Once dispatched, standard delivery usually takes 3 to 7 business days, depending on your location.
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International Shipping: For international orders, delivery times vary by destination and may take 7 to 20 business days.
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Shipping Partners: We work with reputable logistics and courier companies to ensure your package is delivered safely and promptly.
Shipping Charges
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Shipping fees are calculated at checkout based on your delivery location and order weight.
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Free Shipping may be available on select products or promotional campaigns. Keep an eye on our offers!
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your shipment directly on the courier partner’s website.
RETURN & EXCHANGE POLICY
We take immense pride in the quality and craftsmanship of every Handivio product. However, if you receive a product that is damaged, defective, or not as described, we will gladly work with you to resolve the issue.
Eligibility for Return or Exchange
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You may request a return or exchange within 7 days of receiving your order.
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Products must be unused, uninstalled, and in original condition with all packaging, tags, and invoice included.
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Returns are only applicable for:
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Items received in damaged condition
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Incorrect products (wrong item sent)
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Manufacturing defects
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Non-Returnable Items
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Custom-made or personalized products
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Items purchased during clearance sales or final sales
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Used or altered items
How to Request a Return or Exchange
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Contact Us: Email us at info@handivio.com within 7 days of delivery with your order number and reason for return.
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Attach Photos: Include clear photos of the product and packaging to help us assess the issue.
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Approval Process: Our team will review the request within 2–3 business days and notify you of the next steps.
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Return Pickup: If approved, we will schedule a reverse pickup or provide the address for return shipping.
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Exchange or Refund: Once we receive and inspect the returned item, we will initiate a replacement or refund as per your request.
Refund Policy
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Refunds (if applicable) will be processed to your original payment method within 5 to 7 business days after we receive the returned item.
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If the product is damaged due to customer handling, a refund will not be processed.
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Shipping fees (if any) are non-refundable unless the return is due to our error.
CANCELLATION POLICY
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Orders can be cancelled within 24 hours of placement if they have not yet been processed.
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To cancel an order, contact our support team at info@handivio.com.
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Custom or made-to-order products cannot be cancelled once production has begun.
CONTACT & SUPPORT
For any shipping, return, or order-related questions, feel free to contact our customer care team. We’re here to help you and ensure your Handivio experience is joyful and worry-free.
📞 Phone: +91 9997726681
📧 Email: info@handivio.com
🕒 Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
At Handivio, your satisfaction matters to us. We value your trust and are committed to delivering decor that transforms your space and brings handmade beauty into your home.
