Welcome to Handivio. By accessing our website or making a purchase, you agree to comply with the following Terms & Conditions. Please read them carefully before using our services.
1. Introduction
This website is operated by Handivio. Throughout the site, the terms “we”, “us”, and “our” refer to Handivio. By visiting our website, purchasing from us, or using any part of our service, you agree to be bound by these Terms & Conditions, including any additional policies referenced here.
If you do not agree to these terms, please refrain from using our website or services.
2. Products & Services
Handcrafted Products
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All our products are handmade by skilled artisans.
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Each piece may have slight variations in color, texture, or finish, which are natural and celebrated aspects of handcrafted work.
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Product images on the website are for representation purposes and may vary slightly from the final product.
Custom Orders
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Custom or made-to-order items are created as per the specifications shared by the customer.
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Once production begins, custom orders cannot be cancelled, returned, or refunded unless there is a clear defect or damage.
3. Pricing & Payments
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All prices listed on the website are in INR and inclusive of applicable taxes unless otherwise mentioned.
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We reserve the right to change product prices at any time without prior notice.
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Payments must be made in full at the time of placing the order using the available payment gateways on our website.
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We do not store your credit/debit card information. All transactions are processed securely.
4. Shipping & Delivery
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Orders are typically processed within 7–10 business days, depending on product availability and customization.
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Delivery timelines may vary based on your location and courier service.
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Once an order is shipped, we are not responsible for delays caused by external logistics providers.
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Detailed shipping policies are outlined in our Shipping Policy.
5. Return & Refund Policy
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Returns are accepted only for damaged, defective, or incorrectly delivered products and must be reported within 7 days of delivery.
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Custom or personalized items are non-returnable unless damaged in transit.
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Please refer to our Return & Refund Policy for complete details.
6. Intellectual Property
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All content on this website, including product designs, text, images, graphics, logos, and branding elements, are the intellectual property of Handivio and protected under applicable copyright and trademark laws.
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Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
7. User Conduct
You agree not to:
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Use the website for unlawful purposes
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Attempt to gain unauthorized access to the website or our server
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Transmit any harmful code, malware, or viruses
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Impersonate another person or entity
Violation of these conditions may lead to termination of your access to our services.
8. Limitation of Liability
Handivio shall not be held liable for:
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Any indirect, incidental, or consequential damages resulting from your use of the website or products
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Delays or interruptions beyond our control (e.g., natural disasters, strikes, courier delays)
9. Account Information
If you create an account on our website:
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You are responsible for maintaining the confidentiality of your login credentials
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You agree to provide accurate, current, and complete information
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We reserve the right to suspend or terminate accounts that violate our policies
10. Changes to Terms
We may update or revise these Terms & Conditions at any time. The most current version will always be posted on our website. Your continued use of the site after any changes signifies your acceptance of the updated terms.
11. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of India, and any disputes shall be subject to the jurisdiction of the courts in Meerut.
12. Contact Us
If you have any questions or concerns about these Terms & Conditions, feel free to reach out:
📧 Email: info@handivio.com
📞 Phone: +91 9997726681
🌐 Website: https://handivio.com
Thank you for choosing Handivio – where craftsmanship meets character.
